Shipping & Delivery Policy

At The House Of Raas, we are committed to delivering your devotional treasures safely and on time. We partner with trusted logistics providers to ensure a smooth and reliable delivery experience across India.

Shipping Across India

The House Of Raas proudly delivers to most serviceable pin codes across India through our trusted courier partners, ensuring secure handling and timely delivery of every order.

Order Processing & Dispatch

  • Orders are typically processed and dispatched within 2–3 business days after order confirmation.
  • Once your order has been dispatched, you will receive a confirmation email and/or SMS containing your shipment tracking details.
  • During festive seasons, special launches, or unforeseen circumstances, dispatch times may be slightly extended. In such cases, our team will keep you informed.

Order Tracking

After your order is shipped, you will receive:

  • Tracking Number (AWB)
  • Courier Partner Details
  • Tracking Link

You can use these details to monitor your shipment status in real time.

Delivery Timeline

Within India

Orders are generally delivered within 7–10 business days from the date of dispatch, depending on your location and courier service availability.

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Courier operational issues
  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Shipping Charges

Free Shipping Across India

We are delighted to offer Free Shipping on all eligible orders within India, subject to promotional offers and terms displayed on the website.

Any special shipping promotions or minimum order requirements will be clearly mentioned on the website.

Delivery Address

Customers are responsible for providing accurate and complete shipping information at the time of placing the order.

The House Of Raas shall not be responsible for delays or delivery issues arising from incorrect or incomplete address details.

Failed Delivery Attempts

Our courier partners may attempt delivery multiple times. If a shipment cannot be delivered due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept the package

the order may be returned to us. Additional shipping charges may apply for re-dispatching such orders.

Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened:

  • Please do not accept the package if possible.
  • Contact our customer support team immediately.
  • Share photographs of the package and product for assistance.

We will investigate the matter and provide an appropriate resolution.

Important Information

  • Delivery timelines are estimates and may vary depending on location and circumstances.
  • The House Of Raas reserves the right to update shipping timelines, charges, and policies without prior notice.
  • Orders are shipped only after successful verification and processing.

Need Assistance?

For any shipping, delivery, or order-related queries, please contact us:

The House Of Raas
D-12/194, Sector 7, Rohini
New Delhi – 110036

Email: info@thehouseofraas.com
Website: thehouseofraas.com

Crafted with Devotion. Designed with Elegance. Delivered with Care. ✨🙏🏻