Terms & Conditions

Welcome to The House Of Raas. By accessing and using our website, products, and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase or using our website.

Changes to Terms & Conditions

The House Of Raas reserves the right to modify, update, or amend these Terms & Conditions at any time without prior notice.

Any changes made will become effective immediately upon being published on the website. We encourage users to review this page periodically to stay informed of any updates.

User Accounts

When creating an account on The House Of Raas website, you are responsible for maintaining the confidentiality of your login credentials, including your email address and password.

  • You are solely responsible for all activities conducted through your account.
  • Any orders placed using your account will be considered authorized by you.
  • We recommend keeping your login information secure and confidential.

The House Of Raas shall not be liable for any unauthorized access resulting from your failure to protect your account credentials.

Website Usage & Services

The House Of Raas reserves the right to:

  • Modify, suspend, or discontinue any service, product, or feature at any time.
  • Refuse service to any individual or entity at our sole discretion.
  • Cancel orders in cases involving pricing errors, stock unavailability, suspected fraud, or policy violations.

In the event of order cancellation by us, any eligible payment received will be refunded according to our applicable refund policy.

Product Information

We strive to provide accurate descriptions, images, pricing, and product details. However:

  • Product colors may vary slightly due to screen settings and photography.
  • Handmade and handcrafted products may have minor variations, making each piece unique.
  • We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

Limitation of Liability

The House Of Raas shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • Use of our website
  • Purchase or use of our products
  • Delays in delivery
  • Service interruptions
  • Circumstances beyond our reasonable control

Our maximum liability, if any, shall be limited to the value of the product purchased.

Intellectual Property Rights

All content available on The House Of Raas website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text content
  • Designs
  • Icons
  • Website layouts
  • Branding materials

is the exclusive property of The House Of Raas and is protected under applicable copyright, trademark, and intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify
  • Republish
  • Sell
  • Commercially exploit

any website content without prior written permission from The House Of Raas.

Unauthorized use may result in legal action.

Damaged or Defective Products

We conduct quality inspections before dispatching every order. However, if you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.
  • Share clear photographs of the damaged product and packaging.
  • Contact our support team via email or the Contact Us page.

After verification, we will provide an appropriate resolution, which may include replacement, exchange, or store credit at our discretion.

Requests submitted after 48 hours of delivery may not be eligible for resolution.

Failed Delivery & Re-shipment

Our courier partners generally attempt delivery multiple times.

If an order is returned due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  • Failure to respond to courier attempts

the shipment may be returned to our warehouse.

Customers requesting re-shipment may be required to pay additional shipping charges before the order is dispatched again.

For Cash on Delivery orders, re-shipment may require advance payment confirmation.

Third-Party Links

Our website may contain links to third-party websites or services.

The House Of Raas does not control or endorse such websites and shall not be responsible for their content, privacy policies, or practices.

Users access third-party websites at their own risk.

Force Majeure

The House Of Raas shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Technical failures
  • Pandemic-related interruptions

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website, products, or services shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

Contact Us

For any questions regarding these Terms & Conditions, please contact us:

The House Of Raas
D-12/194, Sector 7, Rohini
New Delhi – 110036

Email: info@thehouseofraas.com
Website: thehouseofraas.com

Crafted with Devotion. Designed with Elegance. Delivered with Care. ✨🙏🏻